Shipping Policy

• Most orders from Hauschen Home are shipped out via FedEx / UPS. 
• Currently, Hauschen Home only ships to the 48 contiguous states within the United States, excluding PO Boxes, APO, FPO, DPO addresses, Alaska, Hawaii, Puerto Rico, and Guam.

Orders must be placed by 12pm PST to start processing on the same day. 

• Processing time usually takes up to 3 business days. Holiday processing times may vary. Please contact customer service for specific shipping information. 

• Delivery times, depending on destination usually take anywhere from 3–5 business days within the continental United States. 

In most cases, we offer totally free shipping rates within the continental United States. And for other countries and regions, we are planning to provide the discounted flat shipping rates depends on the distance and package size for customers who like Hauschen Home.

The tracking number will be emailed to customers once the order is shipped.

Please confirm important information below to ensure your order arrives on time:

Address information: please ensure your business address or residential address is correct.

*  We don't offer delivery upstairs service, hope your kind understanding!

*  Affected by Covid-19, there will be some delay in the delivery.

Return Policy

• Package arrives damaged/Wrong item; Returns Window: 48 hrs; Method: Hauschen home provides the prepaid shipping label

• Money-Back Guarantee; Returns Window: 30 days; Method: Hauschen home provides the prepaid return shipping label

• Any non-artificial quality issues; Returns Window: 3 years; Method: Check details at Warranty Service

• Other ProblemsFeel free to contact us or email info@hauschenhome.us

To start a return, you need to contact us at the contact us page or directly email info@hauschenhome.us, with reasons to return and picture proof of the item. Once your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

To be eligible for a full refund:

1. Item in original packaging 
2. Provide the receipt or proof of the purchase
3. Items must be with tags, in a new, uninstalled condition
4. All accessories must be included

You may receive a partial refund if:

1. Any item is not in its original condition
2. Any item is damaged or missing parts 

you can always contact us for any return question at info@hauschenhome.us.